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Introduction to CallCov

CallCov is a powerful AI-driven API that transforms call center recordings into actionable insights. Our platform combines advanced speech-to-text transcription with intelligent analysis to help you ensure compliance, improve quality, and coach your team effectively.

What is CallCov?​

CallCov analyzes call center conversations to provide:

  • Compliance Monitoring: Verify identity verification, privacy protection, and regulatory adherence
  • Quality Assessment: Evaluate sentiment, resolution effectiveness, and customer satisfaction
  • Coaching Insights: Identify improvement opportunities and customer effort scores

Key Features​

Accurate Transcription​

Convert audio recordings to text with speaker diarization in 15+ languages using our continuously-optimized transcription engine.

AI-Powered Analysis​

Our AI analyzes conversations for compliance, quality, and coaching opportunities with detailed explanations and confidence scores. We continuously evaluate and upgrade to the best available models.

Flexible Integration​

Simple REST API with webhook support for instant notifications when analysis completes.

Usage-Based Billing​

Pay only for what you use with transparent, minute-based pricing through Stripe.

How It Works​

  1. Upload your call recording (WAV, MP3, etc.)
  2. Transcribe audio to text with speaker identification
  3. Analyze for compliance, quality, and coaching
  4. Receive structured results via API or webhook

Use Cases​

Compliance Teams​

Ensure every call meets regulatory requirements for identity verification, privacy disclosures, and proper procedures.

Quality Assurance​

Automatically score calls for sentiment, professionalism, and resolution effectiveness without manual review.

Training & Development​

Identify coaching opportunities and track agent improvement over time with actionable recommendations.

Customer Experience​

Measure customer effort scores and satisfaction to continuously improve service quality.

Getting Started​

Ready to analyze your first call? Follow our Quickstart Guide to:

  1. Create your CallCov account
  2. Get your API key
  3. Submit your first analysis
  4. Receive insights in minutes

API Overview​

The CallCov API is built on REST principles with:

  • Base URL: https://api.callcov.com/api/v1
  • Authentication: API key or JWT tokens
  • Format: JSON request and response bodies
  • HTTPS Only: All API requests must use HTTPS

Support​

Next Steps​

🚀 Quickstart

Get up and running in 5 minutes with your first API call.

Start Now

📚 API Reference

Explore all endpoints with detailed examples and schemas.

View API Docs