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Support

Need help with CallCov? We're here to assist you.

Documentation​

The best place to start is our comprehensive documentation:

Contact Support​

Email Support​

For technical questions, integration help, or account issues:

support@callcov.com

We typically respond within 24 hours on business days.

Sales Inquiries​

Interested in CallCov for your business?

sales@callcov.com

System Status​

Check the current status of CallCov services:

🔗 status.callcov.com

Subscribe to updates to be notified of any service disruptions.

Frequently Asked Questions​

Getting Started​

Q: How do I get started with CallCov? A: Check out our Quickstart Guide to create an account and submit your first analysis in 5 minutes.

Q: What audio formats are supported? A: We support WAV, MP3, M4A, FLAC, and OGG formats. Maximum file size is 500 MB.

Q: How long does analysis take? A: Most analyses complete in 1-5 minutes depending on audio length. Use webhooks for real-time notifications.

Authentication​

Q: What's the difference between API keys and JWT tokens? A: API keys are recommended for server-to-server integrations (they don't expire). JWT tokens are better for user-facing applications. See our Authentication Guide.

Q: How do I rotate my API keys? A: Create a new API key, update your application to use it, then revoke the old key. See API Keys.

Billing​

Q: How does billing work? A: You're billed based on the duration of analyzed audio, rounded to the nearest minute. See our Billing Guide for details.

Q: What plans are available? A: We offer Free, Starter ($49/month), and Growth ($199/month) plans with different included minutes and features.

Q: Can I try CallCov for free? A: Yes! All new accounts start with a free tier that includes 100 minutes per month.

Technical​

Q: How do I handle errors? A: See our Error Handling Guide for best practices.

Q: Can I use webhooks instead of polling? A: Yes! Webhooks are the recommended way to receive analysis results. See our Webhooks Guide.

Q: Is there a rate limit? A: Yes, the default limit is 100 requests per minute, with 20 analysis submissions per minute. Contact support if you need higher limits.

Integration​

Q: Do you have SDKs? A: Official Python and Node.js SDKs are coming soon. In the meantime, our REST API works great with standard HTTP libraries like requests (Python) or axios (Node.js).

Q: Can I test without processing real calls? A: Yes! Use test mode API keys (sk_test_...) to experiment without charges or processing.

Feature Requests​

Have an idea for how we can improve CallCov? We'd love to hear it!

Email your suggestions to: feedback@callcov.com

Report a Bug​

Found a bug? Please report it to:

support@callcov.com

Include:

  • Steps to reproduce
  • Expected vs actual behavior
  • Any error messages
  • Your API key prefix (first 12 characters only)

Community​

Stay up to date with CallCov:

Service Level Agreement (SLA)​

For enterprise customers with SLA agreements:

  • Uptime: 99.9% guaranteed
  • Support Response: < 4 hours for critical issues
  • Dedicated Support: Via Slack or phone

Contact enterprise@callcov.com for enterprise plans.